Mason Switzer is the Director of Client Operations at Hypelocal.
Mason oversees client services, strategic projects, and team leadership. He also drives process improvements and keeps departments working together smoothly, so every client gets consistent, high-quality support.
Mason builds strong relationships with clients by focusing on trust and treating them as true partners. He works alongside people instead of simply managing them, making sure they feel supported, heard, and confident that he's in their corner.
Mason's career spans SaaS, client success, growth, and operations. He's built teams, created standard operating procedures, and helped businesses improve how they serve clients and scale.
Vendasta
At Vendasta, Mason led successful client implementations and helped drive client growth and revenue.
Locafy
At Locafy, Mason developed standard operating procedures and operational processes that helped the business run more effectively.
PartnerStack & Harvard Media
Mason also held roles at PartnerStack and Harvard Media, where he combined client relationship management, strategy, and execution to help businesses grow.
Mason specializes in building client relationships and operational systems that help businesses grow and run smoothly.
His expertise includes:
Client Success & Relationship Management
Building trust with clients and making sure they feel supported at every stage of their partnership.
Process Improvement & Operations
Creating standard operating procedures and workflows that help teams deliver consistent results.
Project Management
Leading strategic projects and client implementations from planning through launch.
Team Leadership
Building and guiding teams that work together across departments to serve clients well.
Strategic Planning
Aligning client goals with clear plans and steady execution.
Mason spent 12 years with the North Saskatchewan Rugby Union as a player, coach, junior director, and club president. He's passionate about developing young players and giving back to the sport through coaching and leadership.
